Leveraging SKAN for Inspector-Driven Termite Defense
How a leading termite inspection company used SKAN’s science-backed home intelligence to enhance inspections, create consistent records, and help homeowners make faster, more informed treatment decisions—before structural damage could escalate.
Services
Inspection & Reporting
Category
SKAN On-Demand
Client
Sentinel Termite & Pest
Proactive Termite Defense, Backed by Data
Sentinel Termite & Pest faced a challenge shared by many in the pest control industry—customers often called only after visible damage appeared, by which point repairs were costly and trust was harder to build. Traditional termite reports were static documents, often misunderstood by homeowners and rarely referenced after the inspection.
By integrating SKAN into their inspection workflow, Sentinel transformed how they documented, tracked, and explained termite risk. Using SKAN’s digital baseline scans, inspectors could highlight subtle wood degradation patterns, moisture mapping anomalies, and thermal imaging signs of termite activity—long before visible damage.
Each inspection now resulted in a dynamic, shareable digital record that linked images, notes, and recommendations into a simple homeowner-friendly interface. This allowed inspectors to revisit past conditions, compare side-by-side progress, and prove the necessity of preventive treatments.
Homeowners who previously delayed action now had undeniable evidence and a clear timeline, leading to faster approvals for treatments and follow-up monitoring. The shift not only boosted Sentinel’s close rates but also positioned them as a long-term partner in structural health, not just a one-time service provider.
From Reactive to Predictive Inspections
Before SKAN, termite inspections were snapshots in time. Now, they’re part of a living, evolving property health record—helping both inspector and homeowner stay ahead of infestations.
PREVENT
The result: 37% increase in preventative treatment contracts and a measurable reduction in emergency repair calls.
Boosting Inspector Efficiency and Accuracy
For field inspectors, speed and accuracy are everything. SKAN’s tablet-ready inspection tools allowed Sentinel’s team to capture annotated images, pull up historical property data, and auto-generate standardized reports directly from the field—cutting admin time by nearly 40%.
Instead of juggling handwritten notes, camera photos, and separate moisture meter readings, inspectors could log everything within a unified platform. This eliminated data loss, reduced missed details, and gave the home office real-time visibility into inspection findings.
The automation didn’t stop at reporting—SKAN’s AI tagging system highlighted recurring risk areas across properties, helping inspectors focus on the most critical zones first. This intelligence also informed Sentinel’s seasonal inspection scheduling, prioritizing at-risk homes based on historical trends rather than fixed calendar dates.
Faster Reports, Smarter Routes
With SKAN, a single inspector could cover more ground, generating same-day reports and optimizing routes based on termite activity data trends.
Increasing Customer Trust Through Transparency
Termite damage is invisible to most homeowners—until it’s too late. SKAN bridges that gap by visualizing the problem in a way that builds trust and prompts action.
Sentinel used SKAN’s interactive homeowner portal to show clients exactly where damage or risk existed, complete with zoomable images, moisture readings, and annotated diagrams. This clarity reduced skepticism, making treatment recommendations easier to accept.
Follow-up inspections were just as impactful—homeowners could see improvements post-treatment, reinforcing Sentinel’s value and encouraging long-term service agreements.
This transparency shifted customer relationships from transactional to consultative, increasing lifetime value and referrals for Sentinel’s team.
Proof in Every Pixel
From the first inspection to post-treatment verification, SKAN gave homeowners confidence that they were making the right call—every time.
